Complaints & Support
Tell us when something has gone wrong with your account, payment, programme application, product or service.
What to include
- Your name and account email.
- The product, service or programme involved.
- A transaction/reference number if applicable.
- A clear description of the issue and the outcome you are requesting.
- Supporting information that is reasonably necessary to investigate.
Never send your password, banking PIN or card security code.
Submit your concern
Use the existing MySpaza™ contact channel so the support team can receive and investigate your request.
Contact MySpaza SupportRefund requests
For a refund or cancellation request, first review the Refund & Cancellation Policy. Include the payment date and transaction reference in your support request.