Refund & Cancellation Policy
Refund treatment depends on the type of product or service purchased and any rights available under applicable South African law.
Free services
No refund applies to services for which no payment was made, including free membership, Compliance Check, Business Health Check™, Store Upgrade application and other services expressly described as free.
Digital services and Funding-Ready Business Plans
A refund request may be considered where there is a duplicate payment, a successful payment but the purchased service was not made available, a material technical failure attributable to MySpaza™ that could not reasonably be rectified, or where applicable law requires a refund. A completed business plan not resulting in funding is not, by itself, a basis for a refund because funding decisions are independent of the plan service.
Training and booked services
Paid training or booked services will display applicable cancellation terms before purchase where relevant. A reasonable cancellation charge may apply where permitted by law, taking into account timing, costs incurred and the nature of the booking.
Bulk Stocking and physical goods
Deal-specific fulfilment, cancellation and return terms will be disclosed where applicable. If MySpaza™ receives payment for an order that cannot be fulfilled, the affected payment will be handled in accordance with the transaction terms and applicable law. Statutory remedies for defective, unsafe or unsuitable goods are not excluded by this policy.
Store Upgrades, GreenBizBox™ and productive assets
Customised upgrades, assets and installations may involve procurement, manufacturing, delivery and finance commitments. The applicable quotation, supply or finance agreement will therefore set out deposit, cancellation, delivery, warranty and defect terms. Those terms remain subject to applicable law.
Finance products
Loan, asset-finance, stock-finance and working-capital cancellations or reversals are governed by the applicable financier's agreement and legislation. MySpaza™ will not describe a finance disbursement as a refundable retail purchase.
How to request a refund
Contact MySpaza™ through the Complaints & Support page and provide the account email, transaction reference, product/service, payment date and reason for the request. Do not send bank passwords, PINs or card security codes.
Approved refunds will ordinarily be returned through the original payment channel where practical. Processing time can depend on the payment provider or bank.
Effective: 22 August 2026.